Archive for September, 2011

Leading Organizations into the Present

September 30th, 2011
A tag cloud (a typical Web 2.0 phenomenon in i...

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Last week’s OpenText’s Purpose-Driven Speakers Series event in DC featured Michael Edson, Director of Web and New Media Strategy at the Smithsonian Institution. Michael is always enthusiastic and thought-provoking, and in this talk, he summarized takeaways from 5 of the top Web 2.0 thought leaders.  He also provided a set of simple guidelines for leaders to use to move their organizations toward utilizing the transformational potential of Web 2.0 (download slides here) .

First though, in order to talk about organizational strategy, he provided a simple way to define that strategy:

Strategy is language that does work.

He a defined organizational strategy as aligning tactical actions over time, which move the organization toward a goal.

There were a lot of keen observations in the talk and on the slides, but these are the core guidelines, which Michael calls design patterns, to follow:

  • Our job is to make YOU succeed – It used to be that great organizations did great things.   Now great organizations help customers, members, vendors and the public do great things.
  • On ramps and loading docks – Moving ideas and information between people quickly is the key to a modern organization.  Accept deeply that most of the smart people in your field work for someone else, and leverage that fact rather than fight it.
  • Edge to core – Identify the successful innovators at the edge of your organization or audience, and free them up to continue innovating by moving successful innovations into the core processes of the organization.
  • Be self aware about change – Organizations have immune systems and metabolisms — be self-aware about change and how your organization deals with change so that positive change is not slowed or stopped because of bureaucratic turf wars between the old and new ways of accomplishing your mission.
  • Focus on your mission – Do not pursue or support innovation for its own sake. It must be about supporting the mission in a cost-effective way and at the same time preserving room for experimentation and innovative thinking.

Probably the overall thing I will remember from this talk are the penguins. You have to go through the slides or video to get this reference, but the point is that there are innovations available today that will transform the way you do business or run your organization. The trick is to figure the optimal innovations you can adopt quickly that will help achieve your mission more effectively.  Planning technical and specific actions too far in advance (as most organizations do) will ignore new technologies and innovations that appear almost daily during this new age of constant technology change.

Ken Fischer

Ken Fischer

Ken is the CIO at ClickforHelp.com Inc and Director of Gov20Labs.org. He focuses on connecting web efforts to organizational outcomes through measurement, metrics, findability and usability.

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Flash on My iPad and iPhone? Don’t Mind if I Do!

September 17th, 2011
Image representing Apple as depicted in CrunchBase

Image via CrunchBase

I’m a firm believer that Apple is winning the 21st century’s smart phone wars. There’s no question that the iPad is dominating the tablet market by what is actually a completely embarrassing margin.

I’ve owned recent Blackberry, Android and iPhone models, and can honestly say that iOS is best operating system out there. Android sells more phones; car dealers sell more Hondas than Porsches, but which would you rather have? The single biggest complaint about iOS has always been that the browser doesn’t support Flash. I have good news: now it does. I have bad news: now it does.

There are several reasons Apple didn’t want to support Flash on iOS devices. They could have. Steve Jobs could have flipped the switch whenever he wanted. Truthfully he never anticipated the competition would offer it that quickly, or that they would even want to. The truth is, Flash sucks. It’s full of security holes, massively unreliable and a resource hog. It’s a lightweight video player that Adobe shoved down programmers throats. Apple made its choice for the right reasons (Steve’s reasons here), but that didn’t stop Google from pretending it had a competitive advantage by supporting it (it doesn’t, Flash still sucks).

Apple’s share of the smart phone and app marketplace was too much for Adobe to miss out on, though, so last week they announced their Flash Media Server 4.5. The good news is you’ll finally have flash on your iPhone without wasting your resources. Flash built into your iPad or iPhone wastes battery and memory. It’s generally a miserable experience on Android devices. What Adobe has done is basically converted the Flash before sending it your device, thus both saving your device and giving you what you need.

The bad news is (did you forget there was bad news?): each website is going to have to update to version 4.5 before it works. So, nothing yet. Also it only supports Flash video, so you won’t see any Flash apps coming through Safari. You can get all the apps you need through the App Store; as you may or may not know, there’s usually an app for that.

To be honest, though, all my favorite sites have already converted and are offering all their video in an iOS compatible format. Frankly if your blog, site, video, or online project isn’t iOS compatible, I don’t care about it, because I don’t believe you do.

The iPhone 5 will be out next month, which is all I really care about right now. No, I’m not eligible for an upgrade. Yes, I’m going to upgrade.

Borzou Azabdaftari

Borzou Azabdaftari

Borzou is managing partner of Falcon Printing & Copying, a full-service printing and graphic design company in Tysons Corner, VA. His company focuses on building relationships and delivering the highest quality print materials, from poster to invitations to business stationery, to their clients. Passionate about printing to a fault, Borzou eats, breathes, and sleeps paper and ink, and his rare combination of intellectual curiosity, technical savvy, creativity, and interpersonal skills have transformed him from a print service provider only into a branding consultant as well.

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9 Social Media Crimes to Avoid

September 9th, 2011
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Given the prevalent use of social media among professionals, small businesses, huge corporations, and everyone in between, it still surprises me that the following 9 social media crimes are continually being committed, and it’s driving me nuts.

The funny part is that all of these crimes totally ignore the fact that social networking is SOCIAL.  Communicating on LinkedIn, Facebook, and Twitter is no different than talking to someone in person, on the phone, via text, or through email, it’s just a new platform for doing so.

This post originally ran over at Network Solutions’ Grow Smart Business blog.  Many thanks to Amanda Fischer at Grade A Marketing for her help with adding crimes to this list.

OK, time to get up on my soapbox.  In no particular order, here are the 9 social media crimes you need to avoid making:

1. Sending LinkedIn invitations without personalizing the message

“I would like to add you to my professional network on LinkedIn.”  Great, but why?  And also, please remind me where we’ve met if we’re not super good buddies.  Throw in something you remember me mentioning for extra brownie points.  But basically, don’t be so lazy you can’t take 30 seconds to compose a short note to me.  It smacks of sloppiness.

2. Sending LinkedIn invitations to total strangers

If I had a dollar for every invitation I’ve received from complete and total strangers (who also ALWAYS commit Crime #1), I could go to a very nice restaurant for dinner tonight.  Doing this is akin to walking up to someone on the street who you’ve never met and asking them to be your friend.  It’s weird.

Instead, go through our mutual connections and request an introduction from someone we both know.  Or, for pete’s sake, take 30 seconds to write me a personal note and explain why you want to be connected with me.

When I get one of these invites, I reply very nicely with something like this: “I am so sorry, but your name doesn’t ring a bell.  Have we met?”  Then I go scream into a pillow.

3. Using Twitter like it’s a megaphone

By now, I can spot the Twitter spammers: they’re the ones who have 10,000 followers and 3 tweets.  But when I get a notification that someone is now following me on Twitter, I generally check out their feed to see what they’re tweeting, if they’re retweeting, if they’re mentioning other people and companies in their tweets, and if they’re having conversations with others.

If you are not doing any of this and just using Twitter like a megaphone to push out your own content and tweet your own ideas, I have zero interest in following you back.

4. Locking your Twitter account

Will someone please explain to me why it’s OK to restrict your Twitter account so only select people can see it?  Doesn’t that defeat the purpose of Twitter? A few times a week, I get followed by people with locked Twitter accounts.  I have to then ask their permission to follow them back.  Not very social, is it?  Why don’t they just hang up a velvet rope around their account and hire a big burly bouncer while they’re at it?

5. Not sharing photos or videos on Facebook

Facebook is a very visual medium.  If all you do is update your status with text, you are boring, and by extension, so are your brand and company and products and services.  I like fun people and companies, as I am sure you do too.  I don’t want to work with boring people, and if I think you’re boring, I won’t work with you.

6. Friending strangers

Just as sending an invitation to total strangers to connect on LinkedIn is not cool, same over at Facebook.  It’s very stalker-ish behavior.

7. Using Facebook Groups as a sales platform

Do not start a group on Facebook and then use it as a sales platform.  As Amanda pointed out, the person who started the group is usually the only one contributing, which means the posts are one-sided, uninteresting, desperate and usually pushy.  It’s a social media tactic for those who are used car salesmen at heart.

8. Trying to connect with everyone everywhere

Repeatedly sending invitations to connect on multiple social networks – including ones that no one has heard of – will cause people to avoid you like the plague.  Social networks are only beneficial when widely adopted, and if I am already using LinkedIn, Facebook, Twitter and Google+, why would I spend time and energy on a new, unproven network?  I am going to focus my attention on my existing networks and ignore EFactor, Referral Key, and FastPitch.

9. Sharing is not always caring

Amazing as it sounds, some people don’t seem to understand that no one cares what you had for lunch or what errands you ran this evening.  This is not newsworthy unless it is somehow tied to a major company success or failure, encountered a news item in the making, made an embarrassing mistake, or ran into a celebrity.

Monika Jansen

Monika Jansen

Monika, President of Jansen Communications, is a marketing communications consultant with over ten years of marketing and corporate communications experience. By writing and editing fresh and succinct copy that is aligned with an organization’s overall marketing strategy, she positions her clients as thought leaders and energizes their lead generation and nurturing programs. Her expertise includes website content, blogs, newsletters, marketing collateral (brochures, white papers, and articles), and annual reports.

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